Shipping policy

Shipping Order Processing

All new orders that are processed in 7 to 14 days of being received. Any special requests may take more time to manufacture.

Once the product is built, tested, and passes it's testing it will be shipped out with the type of shipping that was chosen by the customer.



Damaged Shipments

If an item or packaging is damaged upon arrival, please take photos of damage and email us with in 24hrs for a claim will be filed and replacement to be shipped. When sending photos, please include the name of the representative with whom you spoke with and the order number.

Without photos, replacements/refunds will NOT be issued.

If no claim is filed with in 24hrs of delivery, NO ACTION WILL BE TAKEN.


Additional Disclaimers

  • • All replacement, defective, and exchange shipments will be shipped under the carrier of our choice.
  • • Expedited shipping will be provided upon request at customer’s expense (customer will pay the difference between ground shipping and whichever expedited shipping option is requested).
  • • Damaged/Missing Parts replacement shipments will be shipped with the original shipping option that was paid for initially.

Freight Orders

Before you sign Bill of Lading & while driver is present, Examine the cargo for the following:

  • • Any VISIBLE damage.
  • • Rectangular-shaped holes where a forklift blade may have penetrated.
  • • Indication that the freight sustained a tip-over or strong impact.
  • • Indication that the freight was dented, opened, or crushed.

If you DO see damage to the Freight:

  • • Write all visible damage on your Bill of Lading. Be as specific as possible.

If you DO NOT see damage to the Freight:

  • • Sign Bill of Lading where appropriate.

After you have signed for your delivery:

  • • If you noted damage on your Bill of Lading, take digital pictures of damaged boxes and products.
  • • Within 48 hours if you find concealed product damage call the freight delivery company immediately.
  • • Note the representative you spoke with and their contact info, date, and time of delivery.

Freight Disclaimers

  • • Failure to report damage to freight company and request inspection within 2 business days of delivery will waive your right to the replacement of all damaged products.
  • • Signing a Bill of Lading without inspecting the freight for damage means you acknowledge receipt of product in good condition.
  • • Your signature also means the freight company will use the Bill of Lading you signed to reject any damage claims that Best ArcLab Motorsports & Fabrication makes on your behalf.

Contact our Customer Service immediately for assistance:
Email: orders@arclabmotorsports.com


Carrier Disclaimers

  • • ArcLab Motorsport & Fabrication is NOT responsible for the package being delayed by the carrier due to adverse weather conditions and will not refund the cost of shipping.